DemoCreator User Guide

DemoCreator FAQs

In this section we list a few frequently asked questions about product registration and product use. If you have any question about order or subscription, please go to support to find more answers.

Download & Install & Upgrade

• 1. I want to upgrade to DemoCreator V5.0, do I need to pay to upgrade?
• 2. I don't want to use DemoCreator V5.0, how to downgrade to the V4?
• 3. What should I do if the program fails to install?
• 4. How can I update my version to the lasted one?
• 5. Fail to download due to proxy server?
• 6. Mac: How can I re-record after reinstall the DemoCreator?

Activation and Account

• 1. What’s the difference between the paid version and trial version?
• 2. Can Democreator be used for free, and how to remove the watermark?
• 3. Is DemoCreator compatible with 32 bit operating systems?
• 4. How can I apply for a refund?
• 5. What's the login mode of DemoCreator?
• 6. Mac: DemoCreator for macOS System Requirements?
• 7. How to activate the DemoCreator after purchase?
• 8. Can I sign in on different computers?

Video Recording

• 1. What’s the differences between the Screen+Webcam and Screen Only?
• 2. How to Fastexport video after recording?
• 3. Can the AI Face Recognition function be used for free? How many times can I use it at most?
• 4. Why can’t some games be recorded?
• 5. What should I do if I can not capture the audio from the computer?
• 6. What should I do if the program crashes or "bugsplat" appears?
• 7. Why do I hear an echo or noise with the recorded file or exported file?
• 8. Where the recorded video will be saved to?
• 9. Is there a limitation on recording length?
• 10. Can I capture two PC display screens simultaneously?
• 11. Can I switch the screen?
• 12. How to Record Zoom Meeting?
• 13. Why can’t I record audio and webcam (Windows)?

Import and Upload

• 1. Where the project will be saved to?
• 2. Can I open .dcsproj project with other app or players?
• 3. What should I do if the program crashes or freezes while importing?

Video Editing

• 1. Why the playback on timeline appears to be lagging or out of sync?
• 2. How to speed up or slow down a video?
• 3. Why there is a quality loss after conversion?
• 4. Why the conversion process is so slow?
• 5. Why can’t I add the cursor effects to the recorded media files?
• 6. How to get the separate system sound?

DemoCreator Effects

• 1. What's the DemoCreator Effects? How to buy the DemoCreator Effects?
• 2. Where can I see the DemoCreator Effects membership information I purchased?
• 3. I bought the Resource members from Filmora/FilmStock (Standard/Premium), can I download the paid resources directly on DemoCreator?